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After-sale service
 

Every service provided by Dongyi Valve is to create more value for customers. Timely, high quality and professionalism are the characteristics of our aftersales service. Dongyi Valve can provide you with technical information, drawings and product specifications, production schedules, production inspection control plans, etc. for a full set of project requirements. Professional quality control personnel provide detailed quality tracking for your aftermarket products. Professional customer service and technical personnel provide onsite unpacking inspection, installation guidance, commissioning and technical training services. Dongyi Valve cherishes every communication with customers, and perfect after-sales service can help you meet the challenges at any time.


Service capabilities


Our service capabilities and scope include:


● Baoyun


1. Evaluation of the impact of the installation pipeline process and construction results on the valve before driving;


2. Confirmation of the status of the valve after installation;


3. Evaluation of the impact of the purge results in the pipeline on the valve seal;


4. Participate in the commissioning of the operating system before driving.




● Fault analysis and elimination


1. System analysis of the potential causes of valve failures;


2. Comprehensively determine the risk assessment of the faulty valve in eliminating process risks.




● Product repair and maintenance


1. Provide accessories, equipment and maintenance solutions;


2. Online or offline maintenance and repair;


3. Professionally develop maintenance suggestions and plans;


4. Establish a long-term file link for the valve after the customer's on-site maintenance or maintenance, and establish a regular return visit mechanism during the same period.




● On-site technical service


1. Consultation on professional technology related to valve and pipeline operation;


2. Suggestions on valve selection and professional design replacement;


3. Assessment of the impact of piping processes and media on valves;


4. Provide professional equipment to help eliminate relevant factors that affect valve operation.




● Product use and maintenance training


1. Provide professional training courseware;


2, the actual operation of the troubleshooting, to meet the customer's solution to the full set of industrial valves;


3. Develop a personalized plan for the specific needs of the customer to meet specific media, flow rate, flow, inspection, inspection, maintenance cycle and other maintenance recommendations.




● Service commitment


1. Professionally and sincerely treat each employee so that they become professionals in the industry;


2. Provide professional and mature teams with super-class service;


3, honest service, abide by the commitment, and establish long-term partnership with customers.


Spare parts sales


If you need to purchase TOP valve spare parts, please contact us before you have the following information to help us serve you more quickly:


· Your order number / company name / contact information


· Valve caliber, pounds and materials